Return & Refund Policy
Marketshopper.online
Effective Date: 07/21/25
At Marketshopper.online, we strive to create a safe and trustworthy marketplace for both buyers and sellers. This Return & Refund Policy outlines how returns, exchanges, and refunds are handled.
1. General Return Policy
Buyers may request a return or refund under the following conditions:
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The item was not received.
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The item does not match the description.
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The item was damaged during shipping.
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The item is defective or non-functional.
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The seller offers returns for other reasons (e.g., buyer’s remorse), which must be clearly stated in the item listing.
2. Return Request Timeframe
| Issue | Return Window |
|---|---|
| Item not received | 10 business days after expected delivery date |
| Item not as described | 7 days after delivery |
| Damaged or defective item | 7 days after delivery |
| Seller-accepted returns (e.g. buyer’s remorse) | As per seller’s policy (min. 7 days) |
Return requests made outside the specified windows may be declined.
3. Seller Responsibilities
Sellers must:
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Clearly state their return policy in each product listing.
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Respond to return/refund requests within 48 hours.
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Accept returns and issue full or partial refunds if the buyer’s claim is valid (e.g., item not as described, damaged, etc.).
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Provide a return shipping label if the seller is at fault.
4. Buyer Responsibilities
Buyers must:
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Submit photo or video evidence if an item is defective, damaged, or incorrect.
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Return items in their original packaging and condition (unless the item was defective or damaged).
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Ship the return using a trackable shipping method (if return is buyer’s responsibility).
5. Refund Process
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Once the returned item is received and approved by the seller, a refund will be issued within 5 business days.
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Refunds are made to the original payment method.
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If the seller does not respond, Marketshopper.online may step in to mediate the case and issue a refund on the seller’s behalf (deducted from seller’s payout).
6. Non-Returnable Items
The following items are non-returnable, unless they arrive damaged or not as described:
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Perishable goods (e.g., food, flowers)
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Custom-made or personalized items
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Digital goods or downloadable products
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Health & hygiene products (e.g., cosmetics, intimate items)
7. Dispute Resolution
If the buyer and seller cannot agree:
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The buyer may escalate the case to Marketshopper.online within 3 days of the seller’s last response.
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We will review evidence from both parties and make a final decision.
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Chargebacks or fraudulent claims may result in account suspension.
8. Shipping Costs for Returns
| Return Type | Return Shipping Cost |
|---|---|
| Seller is at fault (e.g., wrong item, damaged, defective) | Seller pays |
| Buyer’s remorse or incorrect order by buyer | Buyer pays |
9. Fraud & Abuse
Any attempt to abuse the return/refund system (e.g., claiming non-receipt of item while having received it) may result in:
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Suspension of buyer or seller account
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Permanent removal from Marketshopper.online
10. Contact Us
For return or refund assistance:
Email: support@marketshopper.online
Live Chat: Mon–Fri, 9 AM to 6 PM (EST)
Return Escalations: Include your order ID, issue description, and relevant images or documentation.