Buyer Agreement
Marketshopper.online
Effective Date: 07/21/25

This Buyer Agreement (“Agreement”) governs your purchase and use of products and services on Marketshopper.online (“we,” “our,” or “Marketplace”). By purchasing items from the site, you (“Buyer,” “you,” or “your”) agree to be bound by this Agreement, in addition to our general Terms and Conditions and Return & Refund Policy.

1. Buyer Eligibility

To use Marketshopper.online as a buyer, you must:

• Be at least 18 years old or the age of majority in your jurisdiction.

• Provide accurate contact and payment information.

• Not be prohibited from making purchases under applicable laws.

2. Buyer Responsibilities

As a buyer on Marketshopper.online, you agree to:

• Only purchase items with the intent to pay and receive delivery.

• Review product descriptions and seller policies before purchasing.

• Pay all applicable costs, including item price, shipping, taxes, and fees.

• Contact the seller first in case of issues before filing a complaint with the platform.

• Avoid abusive behavior, fraudulent claims, or false chargebacks.

3. Order and Payment Process

• When you place an order, you enter into a direct agreement with the seller.

• Payments are processed securely via third-party providers (e.g., Stripe, PayPal).

• Marketshopper.online may hold funds temporarily for fraud prevention, dispute resolution, or quality control.

4. Returns and Refunds

• Buyers are protected by our Return & Refund Policy.

• You must submit any return/refund requests within the applicable timeframes (typically within 7 days of receiving the item).

• If returning, items must be in the original condition unless damaged or defective.

• You may be responsible for return shipping unless the seller is at fault.

• Abuse of the return/refund system may lead to account restrictions.

5. Prohibited Buyer Conduct

Buyers must not:

• Attempt to deceive or defraud sellers or the platform.

• Purchase restricted items (refer to our Prohibited Items Policy, aligned with eBay’s Restricted Items List).

• Harass or threaten sellers.

• Use false information or stolen payment methods.

Violation may result in cancellation of orders, suspension of your account, and legal action where appropriate.

6. Disputes and Platform Mediation

• In the event of a dispute, you agree to first communicate with the seller directly.

• If unresolved, you may escalate the issue to Marketshopper.online within 3 days after the seller's last response.

• We will review the case and make a final decision, which may include a refund, replacement, or denial of the claim.

7. Buyer Protection Limitations

While we strive to protect all users, Marketshopper.online is not liable for:

• The actions of individual sellers.

• Lost or damaged shipments where the carrier is at fault and no insurance was purchased.

• Delays due to incorrect address information or buyer inaction.

8. Privacy and Data Use

• Your data will be used in accordance with our Privacy Policy.

• We do not sell or misuse buyer data.

• Marketplace communication may be monitored for safety and compliance.

9. Termination of Access

We may restrict or terminate your access if:

• You violate this Agreement or our Terms and Conditions.

• You engage in fraud, abuse, or repeat return claims.

• You misuse the platform or interfere with other users.

10. Modifications

We may update this Buyer Agreement periodically. Notice will be provided for major changes. Continued use of the platform constitutes acceptance of any revised terms.

11. Contact Us

For buyer assistance or disputes:

Email: support@marketshopper.online
Live Chat: Available Mon–Fri, 9 AM to 6 PM (EST)